We have a 7-day return policy, which means you have 7 days after receiving your item to request a return. Returns shipping is to be covered by the customer (unless item is faulty).

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase. 

To start a return, you can contact us at hello@henryandflo.com. If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted. 

You can always contact us for any return question at hello@henryandflo.com.

Damages and issues 
Please inspect your order upon receiving and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exceptions / non-returnable items 
Certain types of items cannot be returned, like preloved stock or any items from The Happy Bucket. Please get in touch if you have questions or concerns about your specific item. 

Unfortunately, we cannot accept returns on sale items or gift cards.

We are happy to exchange within 7 days of your order. Exchange shipping is to be covered by the customer.

PLEASE NOTE there are no exchanges on any items from The Happy Bucket. 

The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method.Your refund or exchange will be processed within 24 hours of being received. Please be aware there are shipping delays due to COVID19 & we are working as fast as we can to get your orders shipped :)

We are based in Boorooma, NSW, 2650, Australia

We now offer Worldwide shipping!

Please note free shipping over $49 only applies within Australia & New Zealand.

Yes! Free delivery on any purchase within a 25km radius of Boorooma (deliveries are completed every Friday unless otherwise discussed). Please email us at hello@henryandflo.com to arrange a collection day & time if you would like to click & collect. 

We endeavour to ship all orders within 24-48 hours of receiving them. For the most up to date shipping timeframes, please visit the Australia Post website. 

All items are based off Australia Post standard & express shipping rates.

Please check final shipping price at checkout once all items are in your cart.

If you have any questions please feel free to shoot me an email at hello@henryandflo.com.

Please contact us at hello@henryandflo.com & we will endeavour to respond to your enquiry within 24 hours. We are also available via Facebook & Instagram messenger. 

We try our best to provide exactly what is in the picture though preloved items can slightly vary. Please ensure you read the description of the item carefully to ensure you know what condition the item is in that you are purchasing.